Privacy Policy
1. Introduction
At SolarMax Technology, Inc. (“SolarMax Tech,” “we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently, and in compliance with applicable laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
This Privacy Policy explains:
- The types of personal information we collect
- How we use and share that information
- Your privacy rights under California law
- How we protect your information
By using our website ([Insert URL]) and related services (collectively, the “Services”), you agree to the collection, use, and disclosure of your information as described in this Policy.
2. Information We Collect
We may collect the following categories of information:
A. Personal Information You Provide Directly
When you fill out a contact form, request a quote, subscribe to our updates, or otherwise communicate with us, you may provide:
- Name
- Email address
- Phone number
- Company name
- Job title
- Mailing address
- Any additional information you choose to provide in your message
B. Automatically Collected Information (Usage Data)
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information (type, operating system, settings)
- Pages visited, time spent, and referring website addresses
- General geographic location (e.g., city, state)
We may use cookies, pixels, or similar technologies to collect this data (see Section 8: Cookies & Tracking Technologies).
C. Sensitive Personal Information
We do not intentionally collect sensitive personal information (e.g., Social Security numbers, driver’s license numbers, financial account details) through our website. If you provide such information, it will only be used for the purpose for which it was provided and in compliance with applicable law.
3. How We Use Your Information
We use the information collected for:
- Responding to inquiries, providing support, and fulfilling service requests.
- Improving our website, marketing, and service offerings.
- Sending relevant updates, news, or promotional content (if you have opted in).
- Protecting our rights, property, and safety, and complying with legal obligations.
- Conducting analytics to understand website performance and visitor behavior.
4. Data Sharing & Disclosure
We do not sell your personal information. We may share it only in these cases:
Service Providers & Contractors
With trusted vendors who perform functions on our behalf (e.g., website hosting, analytics, customer service). They are contractually bound to use your information only as directed by us.
Legal Obligations
If required by law, regulation, legal process, or governmental request.
Business Transfers
If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
5. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
Know
Request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months.
Delete
Request deletion of your personal information, subject to legal exceptions.
Correct
Request that we correct inaccurate personal information we hold about you.
Opt-Out
Request to opt out of the sale or sharing of personal information (we do not sell personal data).
Limit Use of Sensitive Personal Information
If applicable, request that we limit the use of any sensitive personal information to what is necessary to provide the requested services.
Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
Or call: (951) 221-8172
We will verify your request using the information you provide and respond within the timeframe required by law (typically 45 days).
6. Data Security
We use administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
8. Cookies & Tracking Technologies
We use cookies, web beacons, and other tracking tools to:
- Analyze website usage
- Improve site functionality
- Customize user experience
You can set your browser to refuse cookies or alert you when cookies are being sent. However, some site features may not function properly without cookies or location services enabled.
9. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from them. If we learn that we have inadvertently collected such information, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Policy from time to time. Changes will be posted on this page with an updated Effective Date. If we make material changes, we will provide notice through the website or via email before the change becomes effective.
11. Contact Us
| Category of Personal Information (CCPA) | Examples | Source(s) | Business Purpose(s) | Shared With |
|---|---|---|---|---|
| Identifiers | Name, alias, mailing address, email address, phone number, IP address, account username | Directly from you; from lead providers, trade show companies, or marketing partners; automatically from website interactions | Respond to inquiries, provide services, verify identity, manage accounts, marketing, and communications | Service providers (CRM, web hosting, email marketing, analytics) |
| Customer Records (California Civil Code § 1798.80) | Name, signature, physical characteristics or description, mailing address, billing address, phone number, bank account number, credit card number, debit card number, or other financial information | Directly from you; from financing partners; from lead providers | Process payments, conduct credit checks, deliver purchased services, comply with legal obligations | Payment processors, financing partners, CRM providers |
| Protected Classifications (under California or federal law) | Age range, gender, marital status (only if voluntarily provided for program eligibility or rebates) | Directly from you; from program participation forms | Determine eligibility for certain programs or incentives; compliance with government programs | Government agencies (if required), rebate program administrators |
| Commercial Information | Records of products or services purchased, obtained, or considered; consumption of power at a home or business | Directly from you; from utility interconnection data (with consent); from partners | Provide and manage installations; optimize system design; monitor energy usage; verify savings; comply with incentive programs | Utility companies (if required), monitoring service providers |
| Internet or Other Electronic Network Activity | Browsing history, search history, interactions with our website, device information | Automatically from website cookies, pixels, and analytics tools | Improve website functionality, personalize content, perform analytics, maintain security | Analytics providers, web hosting companies |
| Geolocation Data | Approximate location derived from IP address; project site address | Directly from you; automatically from IP address; from utility interconnection documents | Service delivery, project planning, eligibility checks, marketing analytics | Service providers (CRM, mapping tools, analytics) |
| Audio, Electronic, Visual, Thermal, or Similar Information | Call recordings (with notice), photos/videos of project sites, video conference recordings | Directly from you; recorded during site visits or calls | Customer service quality assurance, project documentation, marketing (with consent) | Media hosting providers, project management tools |
| Professional or Employment-Related Information | Job title, employer, work email, work phone | Directly from you; from lead partners; from publicly available sources | Determine business account eligibility, B2B marketing and communications | CRM providers, email marketing tools |
| Education Information (non-public) | Education level (only if voluntarily provided for certain workforce or rebate programs) | Directly from you; from program participation forms | Program eligibility | Government agencies (if required) |
| Inferences Drawn from Other Personal Information | Customer preferences, likelihood to purchase, estimated creditworthiness, system size needed | Derived from other collected information and analytics | Personalize marketing, determine eligibility for financing, recommend products/services | CRM and analytics providers |
| Sensitive Personal Information (CCPA) | Social Security number, driver’s license or state ID number, bank account or payment card numbers with security codes, financial account details, energy usage data tied to an identifiable person, credit reports | Directly from you; from financing partners; from utility companies (with consent) | Credit checks, financing, payments, compliance with utility or incentive requirements | Financing partners, payment processors, utility companies |
| Category of Personal Information | Sold? | Shared for Cross-Context Behavioral Advertising? | Recipient Type |
|---|---|---|---|
| Identifiers | No | No | N/A |
| Customer Records | No | No | N/A |
| Protected Classifications | No | No | N/A |
| Commercial Information | No | No | N/A |
| Internet or Other Electronic Network Activity | No | No | N/A |
| Geolocation Data | No | No | N/A |
| Audio/Visual Data | No | No | N/A |
| Professional or Employment Information | No | No | N/A |
| Education Information | No | No | N/A |
| Inferences | No | No | N/A |
| Sensitive Personal Information | No | No | N/A |
